Terralax Web Services (OPC) Pvt. Ltd. — a multi-division infrastructure group Client Portal Support Contact
Operations layer

Managed IT Services

Our engineers take operational ownership of the platform — monitoring, patching, backups, incidents and migrations — so your team can spend its time on the product instead of the plumbing.

Scope

What we take off your plate

Delivered on infrastructure we host, or on servers and cloud accounts you already run elsewhere. The division is not limited to our own platform.

Managed servers

Full OS-level administration for Linux and Windows: builds, configuration, services, user access and capacity management.

  • Provisioning and hardened baseline builds
  • Web, database and application stack support
  • Access control and credential hygiene
  • Capacity review and right-sizing

24 × 7 monitoring

Availability, resource and service-level checks with alerting that reaches an engineer, not just a dashboard nobody is watching.

  • Host, service and endpoint checks
  • Threshold and trend alerting
  • Defined escalation matrix
  • Incident logging and follow-up

Patching & hardening

Scheduled OS and package patching with change windows, rollback positions and a record of what changed and when.

  • Scheduled maintenance windows
  • Security patch prioritisation
  • CIS-style hardening baselines
  • Change log for audit

Backup & disaster recovery

A backup policy that matches your actual recovery objectives — and restore drills so you find out it works before you need it.

  • RPO / RTO definition per workload
  • Off-server and off-site copies
  • Periodic restore testing
  • Documented recovery runbooks

Migrations

Moving between providers, from on-premise into the data center, or between platforms — planned, rehearsed and cut over in a window you agree.

  • Discovery and dependency mapping
  • Staged migration with validation
  • Agreed cutover and rollback plan
  • Post-migration tuning

IT operations support

For organisations without a dedicated platform team: an ongoing engagement covering the infrastructure layer of your IT estate.

  • Virtualisation and cluster management
  • Email and collaboration platforms
  • Vendor and licence coordination
  • Documentation and asset inventory
Engagement models

How managed work is contracted

Three shapes, depending on how much of the operational load you want to keep in-house.

Co-managed

You keep your own team and own the application; we cover the infrastructure layer, out-of-hours cover and the specialist work your team does not do often enough to be fast at.

  • Shared responsibility matrix
  • Escalation-only or scheduled cover
  • Good fit for lean in-house teams

Fully managed

We own the platform end to end — build, monitor, patch, back up, respond — against an agreed service level. You interact with services, not servers.

  • Single point of operational accountability
  • Defined SLA and response targets
  • Regular service reporting

Project-based

A defined piece of work with a start and an end: a migration, a hardening exercise, a DR implementation or an architecture review.

  • Fixed scope and deliverables
  • Handover documentation included
  • Optional transition into ongoing cover

Start with the estate you already have.

Send us what you are running today — servers, platforms, pain points — and we will come back with a responsibility matrix and a realistic scope, not a generic package.