Technical support
Existing customers with a service issue, outage, configuration request or migration in progress.
- 24 × 7 monitored
- Tied to your service records
- Escalation path to engineers
Get in touch
Contact the group
Support, sales, billing and partnership enquiries all reach the same organisation. Pick the route that matches what you need and it will land with the right division.
Fastest route: the client portal
Our ticketing system at teralax.cloud is monitored 24 × 7 and is the only channel that carries a response commitment. Tickets are tied to your services, so an engineer sees your configuration without having to ask for it first.
Sales & quotations
Colocation quotes, dedicated server configurations, bulk or reseller hosting, and managed service scoping.
- Colocation and rack pricing
- Custom server builds
- Managed contract scoping
Connectivity enquiries
Coverage checks, circuit quotations and transit enquiries handled by the connectivity division.
- Leased lines and broadband
- IP transit and peering
- Multi-site connectivity
Direct contacts
Company & correspondence details
Group mailboxes are being provisioned as part of the domain consolidation onto teralax.com. Until they are published here, please use the client portal — it is monitored continuously and nothing gets lost in a spam folder.
The entries marked as placeholders below are not yet active. They will be replaced with live details once mail routing is configured.
| Legal entity | Terralax Web Services (OPC) Pvt. Ltd. |
|---|---|
| Trading as | Teralax Web Services |
| Registered office | To be published (placeholder) |
| Support | teralax.cloud — ticket system |
| Sales enquiries | sales@teralax.com (placeholder — not yet active) |
| Billing | billing@teralax.com (placeholder — not yet active) |
| Abuse reports | abuse@teralax.com (placeholder — not yet active) |
| Telephone | To be published (placeholder) |
| Support hours | 24 × 7 via the client portal |
Other enquiries
Partnerships, channel and press
Reseller and channel partnerships, carrier and vendor relationships, procurement questionnaires, or media requests about the group.
Reporting abuse or a security issue?
Send abuse reports and responsible-disclosure findings through the portal with the subject line marked ABUSE or SECURITY. We investigate every report and will acknowledge receipt.