Terralax Web Services (OPC) Pvt. Ltd. — a multi-division infrastructure group Client Portal Support Contact
Colocation, servers & cloud

Data Center & Cloud

Rack space, servers and cloud capacity operated out of carrier-neutral facilities, with provisioning, billing and support running through our own portal.

Services

What this division operates

From a single virtual instance to a full rack with your own hardware — with the same network, monitoring and support behind all of it.

Colocation

Bring your own hardware into our facility with metered or committed power, redundant feeds and remote hands when you cannot be on site.

  • Quarter, half and full racks
  • Redundant A+B power feeds
  • Remote hands and reboots
  • Cross-connects to carriers

Dedicated & bare metal

Single-tenant servers with full hardware isolation, sized for databases, virtualisation hosts and workloads that do not share well.

  • Configurable CPU, RAM and storage
  • NVMe and enterprise SSD options
  • IPMI / out-of-band access
  • Hardware replacement on failure

VPS & cloud instances

Virtual machines provisioned in minutes with root access, snapshots and the ability to resize as the workload grows.

  • KVM-based virtualisation
  • Snapshots and rebuilds
  • Linux and Windows templates
  • Vertical scaling on request

Web & reseller hosting

Managed shared hosting with control panel, mail and one-click applications — plus reseller accounts for agencies and IT shops.

  • Control panel with mail and DNS
  • Free migrations from other hosts
  • Reseller plans with white labelling
  • Daily backups included

Backup & disaster recovery

Off-server backup with defined retention, plus standby capacity for customers who need a tested recovery position, not just a copy of the data.

  • Scheduled off-server backups
  • Configurable retention policies
  • Restore testing on request
  • DR capacity for critical workloads

Domains & SSL

Domain registration and transfers alongside your hosting, with DNS management and certificates issued and renewed from the same portal.

  • Registration, transfer and renewal
  • DNS zone management
  • DV, OV and wildcard certificates
  • Auto-renewal and expiry alerts
Facility & network

What sits behind the service

We operate out of carrier-neutral data center space chosen for power redundancy, cooling headroom and carrier diversity — not for the lowest per-rack rate. The network in front of it is built so that no single upstream, switch or power path can take a customer offline on its own.

Facility specifications vary by site and by contract. The table lists the baseline we hold ourselves to; a site-specific sheet is available on request during a colocation evaluation.

Baseline standards — confirm site-specific values during evaluation.
Facility typeCarrier-neutral, Tier III design principles
PowerN+1 UPS, diesel generator backup, A+B feeds to rack
CoolingN+1 precision cooling, hot/cold aisle containment
NetworkRedundant core, multiple upstream providers, BGP
Uptime commitment99.9% network availability, SLA-backed
Security24 × 7 manned site, CCTV, access-controlled halls
Fire protectionDetection with clean-agent suppression
Support24 × 7 NOC, remote hands on request
Ordering & support

Everything runs through one portal

Plans, provisioning, invoices, service management and tickets all live at teralax.cloud. No separate systems to chase.

Order and provision

Configure a plan, pay, and get provisioned automatically for virtual services.

Manage and invoice

Service controls, renewals, invoices and payment history in one account.

Raise a ticket

Support requests routed straight to engineers, tracked against your services.

Migrating from another provider?

Tell us what you are running today and we will map it to a configuration, quote it, and plan the cutover window with you.